LendingClub
LendingClub has built a generally positive reputation among borrowers, despite facing some challenges in the past. The company holds an A+ rating from the Better Business Bureau (BBB) and is accredited. On Trustpilot, it has over 5,800 reviews with an impressive 4.7 out of 5-star rating, highlighting solid customer satisfaction.
However, LendingClub’s history isn’t without issues. In 2018, the Federal Trade Commission (FTC) filed a complaint alleging deceptive practices, including hidden fees and misleading loan approvals. While LendingClub didn’t admit to any wrongdoing, it agreed to an $18 million settlement in 2021 and made changes to better disclose loan terms and fees. These past regulatory concerns remain noted on its BBB profile.
LendingTree
LendingTree also has an A+ rating from the BBB and maintains accreditation with no regulatory alerts. On Trustpilot, it boasts over 14,000 reviews and holds a solid 4.2 out of 5-star rating. Customers commonly highlight the easy online application, responsive customer support, and how quickly they were connected to loan options that suited their needs.
Because LendingTree is a marketplace rather than a direct lender, it avoids some of the operational complaints that lenders usually receive, making its overall reputation cleaner in comparison.
Winner: LendingTree
LendingTree takes the win in this category for its strong customer feedback, clean track record, and positive online ratings. As LendingClub performs well in user reviews and has taken steps to improve transparency, its regulatory history and past legal troubles give LendingTree the edge when it comes to overall trust and reputation.